Returns Information
Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect: This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to become a member. The types of personal information collected at these pages are:
- Name and postal address
- Email address
- Telephone number
Delivery Period Following receipt and clearance of payment, all purchase(s) will usually be posted within Seven working days unless informed by email for some special orders. Exceptions being Public Holidays, Christmas, Postal Strikes.
All parcels are dispatched via a method which must be signed for upon receipt (ensuring we can confirm the parcel was received by the customer).
Deliveries UK only
Payment Methods We accept all the major credit / debit cards via our payment gateway (PayPal).
Online Orders & Card Security All credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. All payment transactions take place on the secure encrypted server of our payment processor (PayPal) - we never have access to your card details at any time.
Refunds Customers have up to 14 days after the goods dispatch date in which to request a return and refund, This does not apply to certificates or personalised products. Before returning any product(s) please contact us via email or telephone first. However refunds will not be given to personalised products unless a mistake has been made in which case it will be reissued with the correction.
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